Introduction

Move Mate Pty Ltd (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, movemate.com.au, and when you engage with any of our products or services.

Information We Collect

We may collect personal information including, but not limited to:

• Full name
• Delivery and collection address
• Email address
• Phone number
• Payment information
• Details of orders and transactions
• IP address and browser details (when visiting our website)

How We Collect Information

We collect information directly from you when you:

• Place an order for crate hire
• Contact us via email or web forms
• Sign up for marketing communications
• Visit our website (through cookies and tracking tools)

Use of Personal Information

We use your information to:

• Process and fulfil orders
• Arrange delivery and collection services
• Communicate with you regarding your booking
• Manage customer support enquiries
• Improve our website and customer experience
• Comply with legal obligations
• Send marketing communications (where consent has been provided)

Disclosure of Personal Information

We may share your personal information with:

• Delivery and logistics partners to fulfil your order
• Payment processors to complete transactions
• Legal or regulatory authorities if required by law
• Third-party providers assisting with our website, IT systems, and marketing

We will not sell or rent your personal data to third parties.

Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. This includes secure storage systems, encrypted payment data, and restricted access to customer information.

Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for direct marketing
• Request deletion of your personal data (subject to legal requirements)

Cookies

We use cookies and similar technologies to improve your browsing experience on our website. You can control cookie preferences through your browser settings.

Updates to This Privacy Policy

This Privacy Policy may be updated periodically. Changes will be posted on our website and will take effect immediately upon publication.

Contact Us

If you have any questions or requests regarding your privacy, please contact us at: Email: move@movemate.com.au