Frequently asked questions
Got Questions? Here's the Answers
What is Move Mate and how does it work?
What is Move Mate and how does it work?
Move Mate provides reusable, heavy-duty plastic moving crates for hire as a smarter alternative to cardboard boxes.
We deliver our premium moving crates to your door, - you then pack and move at your convenience. When you're done, we collect the crates from your new address!
Simple, affordable, and environmentally friendly!
What areas do you deliver to?
What areas do you deliver to?
We currently deliver and collect within South East Queensland, including Brisbane, Gold Coast, Sunshine Coast, and surrounding areas.
Check the delivery page here and simply enter your postcodes
How long is the standard hire period
How long is the standard hire period
The initial hire period is 2 weeks but you can 3, 4, 5 (etc) week packages as required.
If you need even more time, just add the additional time frame to your booking or contact us!
How do I pay for my order?
How do I pay for my order?
Payment is made online at the time of booking. We acceptcredit cards, debit cards, and other secure online payment methods. Your booking is only confirmed once payment is received.
What size do the moving boxes come in?
What size do the moving boxes come in?
We are the only heavy duty moving box supplier in Australia that rents 3 different convenient sizes to help make your move a breeze!
Our SMALL sized boxes have a 45L capacity and measure 530 x 320 x 320mm
Our MEDIUM sized boxes have a 72L capacity and measure 610 x 500 x 320mm
Our LARGE sized boxes have a 135L capacity and measure 700 x 500 x 550mm
Can I hire moving crates for an office relocation?
Can I hire moving crates for an office relocation?
Absolutely! Our crates are ideal for office moves, too. Take a look at our Office Moving Packageshere. They provide larger quantities of moving crates, trolleys (dollies) and customised packages to suit corporate relocations.
Are the crates environmentally friendly?
Are the crates environmentally friendly?
Yes! By hiring reusable crates instead of buying disposable cardboard boxes, you’re reducing waste and supporting amore sustainable moving process. Plus, we donate a portion of every hire to local tree-planting initiatives.
Do you supply any moving accessories?
Do you supply any moving accessories?
Yes! We offer accessories like tape, bubble wrap, labels, moving blankets, storage boxes for dishes, moving dollies and so much more!
You can add these to your order when booking your crates.
How do I hire your moving Boxes?
How do I hire your moving Boxes?
You can book directly online at movemate.com.au. Just choose your crate package, delivery date and any extras you need - it only takes a few minutes!
Do I need to be home for delivery and collection?
Do I need to be home for delivery and collection?
Yes, we ask that someone is present to receive the crates upon delivery and to hand them back upon collection.
If this isn’t possible, just let us know at the time of booking so we can arrange something
What happens if I need to hire the crates for longer than planned?
What happens if I need to hire the crates for longer than planned?
No worries! Just let us know before your scheduled collection and we’ll extend your hire. Additional hire fees apply, and we’ll confirm these before extending your booking.
What if I'm not ready when you come to collect the crates?
What if I'm not ready when you come to collect the crates?
If the crates aren’t ready for collection at the agreed time, a failed collection fee may apply. We’ll reschedule another collection, but please ensure the crates are fully emptied and stacked.
Are your crates cleaned between hires?
Are your crates cleaned between hires?
Absolutely. Every crate is thoroughly cleaned and sanitised between hires to ensure they arrive ready for safe use in your home or office.
Can I write on or label the crates?
Can I write on or label the crates?
We provide removable labels for easy identification, so you don’t need to write directly on the crates. Please avoid using permanent markers, tape, or stickers as cleaning fees may apply if crates are returned with adhesive residue or marked with pen.
What happens if a crate is lost or damaged?
What happens if a crate is lost or damaged?
You are responsible for the crates while they’re in your possession. If any crates are lost, stolen, or significantly damaged, you will be charged the replacement cost per crate. Full details are in our Terms & Conditions.