Shipping policy

Shipping / Delivery Policy

Move Mate Australia (Move Mate Pty Ltd ABN 82 684 938 672) delivers and collects hire equipment with our own team. We do not post or courier crates. All prices are in AUD and include GST.

1. Where we deliver

We service South East Queensland: Brisbane, Gold Coast, Sunshine Coast & Ipswich and surrounding suburbs. Enter your address at checkout to confirm we cover it. If you are just outside our area, contact us — we may be able to help for an extra fee.

2. Delivery and collection fees

Delivery and collection fees are calculated at checkout based on your delivery and collection addresses. You can have equipment delivered to your current home and collected from your new one.

3. When we deliver and collect

  • Delivery: up to 5 days before your chosen move date, so you have time to pack.

  • Collection: on your final hire date or up to 5 days after it.

  • We will confirm your delivery and collection day by email or SMS. Time windows are estimates and may change due to traffic, weather or other events outside our control; we will let you know if we are running late.

  • If you need collection at a set time, or earlier than planned, outside this flexible window, it is subject to availability and not guaranteed, and additional fees apply.

4. Rush and same-day delivery

  • Same-day delivery (when available): a 50% surcharge applies.

  • Orders placed within 7 days of delivery: we reserve the right to charge a 25% rush fee.


Surcharges are calculated on your order total and shown before you pay, or confirmed with you before we accept the booking.

5. Christmas and public holidays

We close over the Christmas and New Year period. Closure dates are published on our website each year. Days we are closed do not count towards your hire period. We do not deliver or collect on Queensland public holidays unless arranged in advance.

6. Being there at delivery and collection

  • Someone aged 18+ should be present to receive and check the equipment, or you can give us clear instructions for a safe, accessible, sheltered place to leave and collect it (for example a garage or covered porch). If you ask us to leave equipment unattended, it is your responsibility from the time we drop it off.

  • Please tell us at checkout about access issues — stairs, lifts, loading docks, gate codes, parking or building booking requirements.

  • At collection, equipment should be empty, nested by size and placed where agreed.

7. Failed delivery or collection

If we cannot deliver or collect because no one is available, the address is wrong, access is blocked, or equipment is not ready, we will try to contact you. We will need to rebook, and our standard delivery or collection fee applies for each extra trip. If collection is delayed beyond the collection window for reasons within your control, the late return fee in our Hire Terms & Conditions may also apply.


If we miss a booked delivery or collection through our fault, there is no extra charge and your rights under the Australian Consumer Law apply.

8. Ownership — hire equipment is hired, not sold

Crates, lids, dollies, wardrobe boxes and other hire equipment are hired, not sold. Ownership always stays with Move Mate — it does not pass to you on delivery, shipping or payment. You are responsible for the equipment from delivery until we collect it, as set out in our Hire Terms & Conditions. Labels and ties we supply for you to keep become yours on delivery.

9. Checking your delivery

Please check the number and condition of items at delivery and tell us straight away if anything is missing, faulty or damaged so we can fix it at no cost. This does not affect your rights under the Australian Consumer Law.

10. Contact

move@movemate.com.au · 07 2111 2102 · https://movemate.com.au
PO Box 1042, Buddina QLD 4575


See also: Terms of Service · Hire Terms & Conditions · Return, Refund & Cancellation Policy · Privacy Policy